MEDITECH

The healthcare marketplace has changed in the last 12 months. It is no longer a question of “if” CPOE / Clinician Adoption is the right thing to do, it’s now questions about:

• WIIFM (What’s in it for me?) across all the stakeholders
• What needs to change? What’s realistic to expect?
• What will it take to get physicians, nurses, and other clinician involved?
• How do we resolve the questions that will inevitably arise and need to be addressed?
• How do we get it done right the first time?
• When should we start? What’s our roll-out going to be?
• What about access to terminals, COWs, hand-helds, physician single sign-on, avoiding downtime?

Dearborn Advisors offers services to MEDITECH Magic and Client Server clients to answer these, and many more, questions. Dearborn can help your organization in many areas including:

• Developing a practical Adoption Roadmap for CPOE using the new Advanced Clinical Systems (ACS)
• Completing ACS Process Analysis and Redesign to facilitate Clinician Adoption and set expectations for workflow changes.

These 2 areas are described further below.

For more information about our MEDITECH ACS Implementation services please click on the following: MEDITECH Info or contact us at MEDITECHinfo@dearbornadvisors.com.

MEDITECH ACS Adoption Road Map

Dearborn’s Approach Blends Readiness Assessments with Project Definition/Preparation

Dearborn’s approach to ACS Adoption sets more realistic expectations and avoids delays by focusing on goal setting, ACS optimization, and scope alignment in a practical, realistic manner that includes:

• Complete an early target analysis of existing processes and systems to assess the anticipated changes needed for success
• Recognize what the ACS systems can support now and in the future
• Focus attention on aligning goals and expectations
• Identify and plan for the barriers to change management that exist across the organization
• Provide awareness of the magnitude of change to deal with along with innovative approaches to overcome barriers, and
• Develop expectations from a “practical” perspective with the client in mind

MEDITECH ACS Process Analysis and Redesign Services

Dearborn’s Approach Brings an Innovative and Realistic Set of Solutions to Solve Significant Interdisciplinary Process Issues

Dearborn uses the process redesign best practices from our Clinician Adoption Methodology (CAM©) and adapts them to the MEDITECH suite of advanced clinical systems. Redesign recommendations help guide communications with all the major stakeholders and facilitate decision-making within the testing phase of the implementation. Outputs will identify when, where, what, how and to whom information and reporting is needed for effective and efficient patient care. Action plans are created at the end of the analysis to address any “gaps” in functionality, software reconfiguration, manual workarounds, and changes to policies and procedures.

Other Physician Adoption Services for MEDITECH ACS Customers

In addition to these services Dearborn also provides support for other ACS Implementation tracks:

• Physician Engagement Track covering physician governance and physician change management. Dearborn can help your organization develop appropriate and effective governance models, work group structures, CMIO job descriptions, work group charters and provide other physician engagement facilitation tools. We also provide education and coaching for new CMIOs that are recently hired into this role within your organization.
• Order Set Review and Development Track covering clinical knowledge-based content decision-making and deployment. Dearborn can help your clinical leadership develop a strategy for order sets and clinical rules, complete an inventory of order sets in use throughout your organization, define new order set templates, track various clinical content issues, define metrics for usage, and streamline the approval processes for order set and rule creation and maintenance.
• Project Status Meetings & Calls Track – Dearborn can help your organization with project management support covering scope management, risk mitigation, status reporting, budget tracking and other project management approaches and toolsets.
• Post Implementation Track covering all the major steps needed to keep the momentum going after the systems go-live. The process for getting physicians to use technologies does not end when the ACS applications go-live, there is a need for ongoing physician support to achieve and sustain high physician utilization of the ACS technologies. Dearborn will help your organization conduct post go-live analysis, metrics measurement and analysis, physician change management support and communications, as well as ongoing order set and rules creation and maintenance.
• Maximize your technology investment through delivering an on-time and within budget project implementation.

Dearborn Advisors Provides “Added Value” for Physician Adoptions

Dearborn is the only firm focused on identifying and solving clinician adoption challenges. Our unique, research-based approach jumpstarts and sustains clinician involvement in any IT-enabled clinical improvement or transformation efforts. A few of the reasons MEDITECH customers choose Dearborn include:

• Ability to build upon any prior process or planning assessment already completed for the ACS applications, not waste time going over the things the organization is already aware
• Ability to integrate the physician and clinician adoption approach with other major clinical initiatives underway within your organization (e.g. Six Sigma, Lean Production, Clinical Transformation, etc.)
• Experience with consensus building and facilitation
• Remarkable physician and health care IT specialists
• Proven CPOE methodology with industry best practices
• Unparalleled experience with clinician adoption
• Recent, relevant experience with MEDITECH
• Collaboration with other MEDITECH partners.

For more information about our MEDITECH ACS Implementation services please click on the following: MEDITECH Info or contact us at MEDITECHinfo@dearbornadvisors.com.