The Challenge

Healthcare organizations have earmarked major capital investments for facility upgrades and service expansion to improve patient safety and meet the needs of an aging population. To support these programs, many organizations have identified sizeable information technology (IT) projects, predominantly in advanced clinical technologies one of the top strategic initiatives. However, a study by the Standish Group cites that more than 50% of large-scale IT projects ran over budget and exceeded original project deadlines. Furthermore, over 20% of these IT projects failed, resulting in $55 billion in wasted funding in the US alone. Healthcare provider organizations are charting new ground as the magnitude of IT programs being pursued today is unparalleled. The ante has been raised as the financial, political and public relations implications of an unsuccessful IT initiative can be devastating.

The Program Management Office (PMO) function is an essential foundation to managing the complexity of large-scale IT initiatives and ensuring a successful business and clinical outcome. Together with the appropriate skill sets, an effective PMO provides the necessary infrastructure, methodologies, tools, discipline, training programs, communication approaches and measurement mechanisms. The PMO guides the people, process, facility and technology elements of a major implementation effort.

Project & Program Management Services

Dearborn Advisors provides world class program management office (PMO) expertise that is specialized in the healthcare information technology industry. Our consulting services can be customized to meet a client’s specific needs in the following areas:

• Assessment, Quality Assurance and Risk Mitigation Management
• Program Management Office (PMO) Development
• Interim PMO Leadership
• Project Leadership, Mentoring and Coaching
• Implementation Project Management & Support Services

Dearborn Advisors prides itself on being thought leaders that provide creative solutions:

• Our consultants average over 20 years of project management experience in the healthcare industry and information technology.
• We have established PMO functions, assumed responsibility for leading the PMO to support large-scale projects and have provided coaching and mentoring to our clients’ leadership team.
• In addition to Project & Program Management expertise, we have in-depth knowledge and experience in hospital operations, care delivery processes, vendor clinical applications, workflow redesign and change management.
• Our consultants have the capability and ability to customize an effective solution to support your program/project management needs.

Value of our PMO Services

Dearborn Advisors understands the criticality of setting up a successful Program Management Office. Our goal is to assist our clients in implementing the discipline, cultural change management mechanisms and realize the business benefits of a major IT initiative. A successful Program Management Office can:

• Reduce Program Risk, by providing alerts and early warning to project variances which could impact scope, funding, schedule and resources.
• Improve Communications and Manage Expectation, by focusing on formal, informal and proactive communications, minimizing unexpected surprises
• Produce Higher Quality Results, by applying continuous improvement processes and industry best practices retained in our knowledge repository.
• Accelerate Change and Growth, by consistently deploying and using proven and repeatable processes, procedures and templates across the client organization.
• Maximize your technology investment, through delivering an on-time and within budget project implementation.

Dearborn Advisors will help you mitigate risk, instill the appropriate structure and discipline, provide leadership and coach your team towards delivering a successful outcome.